Privacy Policy

This Privacy Notice explains how Quantum Reception ("we", "us", "our") collects, uses, and shares personal data. Quantum Reception is the data controller for the personal data described here.

1. Information We Collect

• Contact details: name, business name, email, phone number you submit through our quote form.
• Account data: login credentials for our admin dashboard.
• Service data: call recordings, transcripts, and lead records processed by our AI receptionist on your behalf.
• Usage & device data: IP address, browser, pages viewed.
• Support communications: messages you send us.

2. How We Use Your Data

• Provide and operate the AI receptionist, website, and CRM services.
• Respond to quote requests and customer support.
• Process payments and manage subscriptions (via Paddle).
• Improve service quality, security, and fraud prevention.
• Send transactional and, with consent, marketing communications.

3. Legal Bases

We rely on: performance of a contract, our legitimate interests in running and securing the service, your consent (for marketing and non-essential cookies), and compliance with legal obligations.

4. Sharing Your Data

• Paddle.com — our Merchant of Record. Paddle processes all payments, subscription management, billing, tax, and invoicing, and handles customer service for orders.
• Service providers / subprocessors: hosting, database, analytics, telephony, AI voice, and CRM integrations (including GoHighLevel) used to deliver the service.
• Professional advisers (legal, accounting) where necessary.
• Authorities where required by law.

5. Data Retention

We keep personal data only as long as needed for the purposes described, to comply with legal obligations, or to resolve disputes. When no longer needed, data is deleted or anonymized.

6. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability, or object to processing of your personal data. You may withdraw consent at any time and lodge a complaint with your local data protection authority. Contact us using the details below to exercise any right.

7. Security

We use appropriate technical and organisational measures — including encryption in transit, access controls, and role-based permissions — to protect personal data.

8. Cookies

We use essential cookies needed to run the site and, where applicable, analytics cookies to understand usage. You can manage cookies in your browser settings.

9. International Transfers

Where personal data is transferred outside your country, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

10. Contact

Questions about this notice or your data: privacy@quantumreception.com.